With 7+ years across content writing, customer experience, retail, and operations — I bring clarity to communication, warmth to customer interactions, and structure to teams. Whether it's an SEO article, a customer complaint, or a store that needs organizing, I make things work.
I've spent the last seven years working across retail, beauty, fitness, content, and healthcare. I started out running a fashion boutique, and one thing became clear early on: when you listen well and show up consistently, people trust you. That's been true in every industry I've worked in since.
Along the way, I've managed sales teams, built content operations from the ground up, published dozens of SEO articles that rank, and handled customer communication at scale. Each role sharpened a different skill, but the thread connecting all of them is the same: I'm someone who figures things out and gets them done.
Right now I work in healthcare customer support, coordinating between patients, logistics, and medical teams. It's fast-paced and high-stakes, and that's exactly where I do my best work.
I do my best work at the intersection of writing, people, and getting things organized. Here's what that looks like in practice.
I write articles and blog posts that people find on Google. Clear, well-researched, and structured to rank without reading like a keyword dump.
I talk to customers all day, across chat, email, and social media. I'm good at it because I like helping people sort things out.
Stock tracking, scheduling, billing, team handoffs. I've kept small businesses running smoothly and I know how to make sure nothing falls through the cracks.
Not the most linear path, but every stop taught me something I still use today.
Handling customer inquiries across chat and social, and making sure support, logistics, and the medical team are all on the same page.
Wrote long-form articles about online income, digital courses, and business models. Balanced search performance with readability so the content got read.
Ran the content pipeline for a writing agency. Assigned work, reviewed drafts, talked to clients, and made sure everything shipped on time.
Owned the front desk and member experience. Handled registrations, matched clients with the right trainers, and helped coordinate outdoor fitness events.
Sold perfumes and body care across multiple locations. Stepped up as acting shop lead whenever managers were out, and coached the team on upselling.
Ran a custom African fashion shop independently. Took client measurements, managed inventory, handled sales, and built a base of repeat customers.
Some of my writing and a few things I've been thinking about lately.
A practical breakdown of what works when it comes to earning online, minus the hype.
Read More →The systems, mistakes, and fixes that helped me keep a writing team productive without burning everyone out.
Read More →What working in retail for three years taught me about reading people, handling pressure, and showing up every day.
Read More →Got a project, a role, or a question? I'm always happy to chat. Drop me a message and I'll get back to you.